United States orders are F.O.B. Buffalo, NY (14150-0888) or Commerce, CA (90040-3031). Freight is prepaid and allows for normal ground transportation within the 48 contiguous states. A minimum order of $1,000 for the freight to be prepaid is applicable. Air Freight, Accessorial Charges such as: deliver to limited access site (mines prisons, military, schools and hospitals), blanket wrapped, inside deliveries, will calls, call befores and special delivery beyond dock-to-dock delivery will be quoted and invoiced. Egan Visual’s responsibility ceases when it turns the shipment over to the carrier, see “Shipment Claims”.
Orders are binding only upon acceptance by the executive office of Egan Visual. Orders accepted by Egan Visual shall be subject to the Terms and Conditions set forth in its Acknowledgment and Invoice, notwithstanding any variance in terms and conditions set forth in the buyer’s order forms. Orders are subject to limit or withdrawal of credit at any time. Minimum order value is $100.00 list.
The approved purchaser will be invoiced for the goods as they are shipped and payment is due thirty (30) days from the date of invoice. Late penalties will be charged on overdue invoices. Orders are payable in US funds and do not include taxes or installation. All orders accepted are subject to prices prevailing at time of shipment.
The right to affect, change, or discontinue models at any time without prior notice remains the right of Egan Visual. This right to change applies to catalog contents, price lists, fabric or finishes, as well as details and dimensions.
Egan Visual’s “Order Acknowledgment” is final and binding and any subsequent change is subject to its ability to secure materials and labor. Egan Visual reserves the right to increase the acknowledged price, if such a change warrants any extra charge.
Packing and Crating Charges
All products are shipped via common carrier, and are normally shipped one unit per cardboard container. Packaging charges are included in the prices.
The cancellation of orders before production has begun is governed by Egan Visual’s ability to conform, and a service fee may be imposed at its discretion. Once production has begun, neither standard or custom orders are subject to change or cancellation.
Egan Visual reserves the right to ship by what is in its opinion the best method. Egan Visual is not responsible for delay, failure to deliver due to strikes lockouts, fires, floods, storms, acts of God or other causes beyond its control.
Damage claims must be filed with the carrier by the buyer. The legal responsibility of Egan Visual ceases when it turns the shipment over to a common carrier. The buyer has the sole obligation of seeking recourse against the carrier. Inspect the shipment thoroughly prior to signing the bill of lading. Keep packaging materials for inspection by the carrier in the event of a damage claim. Claims must be filed within 14 days of receipt of shipment.
Orders will ship in accordance with Egan Visual’s acknowledged shipping dates. If customers cannot accept delivery on this date, Egan Visual reserves the right to arrange storage at the customer’s risk and expense.
Defects and Shortages
All claims must be reported in the first thirty (30) days after delivery of goods. Egan Visual assumes no responsibility for misuse or abuse.
Egan Visual warrants to the original purchaser, that for the stated warranty term of 5 years, Egan Visual will repair or replace any Egan Visual product which is found to be defective in material or workmanship. The decision regarding defect, and to repair or replace, will be at the sole discretion of Egan Visual. This warranty is intended to cover all Egan Visual products. EVS and Porcelain writing surfaces are subject to the same warranty provisions but the term of the warranty for these surfaces will be extended from 5 years to a limited 10 year warranty. Excluded from this warranty are some electrical devices and lift mechanisms which are supplied to Egan Visual by outside suppliers. These devices are subject to the manufacturers own warranty. This Egan Visual warranty is also subject to the limitations and exclusions which follow.
Limitations and Exclusions
Egan Visual feels that it’s warranty is quite strong, but there are some limits to the Warranty which follow. Failure to Follow Installation/Care Instructions IMPORTANT. READ AND UNDERSTAND ALL INSTALLATION, USE, AND MAINTENANCE INSTRUCTIONS THAT YOU HAVE RECEIVED WITH YOUR NEW EGAN VISUAL PRODUCT. Failure to do so may void this warranty. Before attempting to deviate from our instructions in any way please contact Egan Visual beforehand. If in doubt as to how to install any of our products please contact the Egan Visual dealer you purchased the product from or contact our customer service department immediately for help.
EGAN VISUAL MAKES NO IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE. THESE AND ALL OTHER IMPLIED WARRANTIES ARE SPECIFICALLY DISCLAIMED BY EGAN VISUAL. By “implied warranties” Egan Visual means warranties that are sometimes implied to have been given by the seller even though they are not set out in writing. The warranty as stated in this document is the complete and only warranty upon this product.
Place of Purchase
This warranty protects you only when you purchase your Egan Visual product from a qualified Egan Visual Dealer. You must have proof of purchase in order for this warranty to apply.
Improper Care, Conditions and Use
Egan Visual products are superbly constructed and will last many years in normal use. In spite of this, our products do require some routine maintenance and careful cleaning. Please take care to treat your Egan Visual products like the fine products that they are. Proper care and use are essential to preserving your rights under this warranty. Egan Visual will not repair or replace your products if improper maintenance or improper use causes damage. This warranty does not apply if your Egan Visual product is damaged by the use of non approved detergents, abrasives or other harsh cleaning agents. This warranty will not apply if inferior markers or brushes are used on the writing surface. For best results always use quality ketone based markers, Egan brand markers and cloths are recommended. If marker suitability is in question, please call our customer service center at 905-851-2826 before using the product for the first time. Always be sure to test a cleaning product in an inconspicuous area before cleaning any of our wood finishes.
Accidents or Abuse
This warranty does not cover damage to Egan Visual product resulting from negligence, abuse or accidents: including burns, cuts, scratches, tears, scuffs, kinks, watermarks, paint, abrasive chemicals, permanent marker damage, or indentations. Conditions after leaving our facility are often beyond our control. Egan Visual is not responsible for freight or shipping damage, damage due to harsh environments or Acts of God.
Any product modification or alterations by dealer, consumer, or other parties not authorized by Egan Visual will void this warranty. 10 Year Warranty (EVS and Porcelain writing surfaces) Egan Visual offers a limited 10 year warranty, from the date of invoice, for all of its EVS and porcelain writing surfaces. This warranty does not cover damage to writing surface resulting from negligence, abuse or accidents: including burns, scratches, scuffs, kinks, paint, abrasive chemicals, permanent marker damage, damage from inferior quality dry-erase markers or indentations. Conditions after leaving our facility are often beyond our control. Egan Visual is not responsible for freight or shipping damage, damage due to harsh environments or Acts of God. It should be noted that porcelain is not guaranteed to be an effective projection screen under any situation. While Egan Visuals low-gloss porcelain is the best in the industry, it is nota replacement for a proper projection surface.
Consequential or Incidental Damages
EGAN VISUAL WILL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. Any loss, expense, or damage incurred in replacing any suspected defective Egan Visual product will not be reimbursed. The warranty of this product is limited to the replacement or repair of the Egan Visual product itself. Under no circumstances will the manufacturer be held responsible for incidental damages, repairs, labor or other costs incurred in removal or return of suspected defective Egan Visual product.
Merchandise may not be returned without Egan Visual’s prior written consent. If returned within 30 days, and by agreement, a restocking and repacking charge will be deducted from the credit note in addition to any expense for reconditioning that may be necessary. Return transportation must be prepaid, packed in the original packaging.
US Eastern States
Egan Visual International Inc. (“Egan Visual”)
300 Hanlan Road, Woodbridge, ON, L4L 3P6
Tel 905-851-2826 1-800-263-2387
US Mountain and West States
Egan Visual/West Inc. (“Egan Visual”)
6085 Rickenbacker Road, Commerce, CA 90040
Egan Visual Inc. (“Egan Visual”)
300 Hanlan Road, Woodbridge, ON, L4L 3P6
Tel 905-851-2826 1-800-263-2387